Privacy Policy — Catchon TV

1. Data Controller

Catchon TV is the data controller responsible for your personal information. If you have any questions about this policy or how your data is handled, contact us at contact@catchontvs.store or via WhatsApp: +44 7883 412700.

2. Information We Collect

We collect only the information necessary to deliver and support our service:

• Identity & Contact Data: Your name, email address, WhatsApp number, and Telegram handle — provided when you subscribe, request a trial, or contact support.
• Payment Data: Handled entirely by Stripe and PayPal. We do not store card numbers, CVV codes, or full payment credentials on our servers.
• Technical Data: IP address, device type, browser, and operating system — collected automatically for security, fraud prevention, and service optimisation.
• Usage Data: Connection timestamps, stream quality metrics, and server logs — used to troubleshoot issues and improve reliability.
• Device Identifiers: MAC addresses for MAG, Formuler, and Dreamlink devices — stored only to activate and link your subscription.
• Communication Data: Records of WhatsApp, Telegram, and email conversations — kept to provide consistent support and resolve disputes.

3. Why We Use Your Data

• To create, activate, and manage your Catchon TV subscription
• To deliver 24/7 customer support across WhatsApp, Telegram, and email
• To process payments securely and issue digital receipts
• To detect fraud, prevent abuse, and protect against unauthorised access
• To send essential service notices such as maintenance windows and account alerts
• To improve streaming quality, server performance, and the overall user experience
• To manage renewals, credits, and subscription history

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: Processing is necessary to fulfil our obligations under your subscription agreement — including activation, support, and billing.
• Legitimate Interest: We process certain data to maintain service security, prevent fraud, improve our platform, and communicate essential operational updates.
• Consent: For optional marketing communications and promotional offers. You may withdraw consent at any time without affecting your service.

5. Cookies and Similar Technologies

We use only strictly necessary cookies — essential for login sessions, checkout functionality, and core site operations. We do not use analytics, tracking, or advertising cookies. Your browsing behaviour is never shared with third parties for marketing purposes. You can control or disable cookies through your browser settings, though disabling essential cookies may affect site functionality.

6. Sharing Your Information

We never sell, rent, or trade your personal data. We share limited information only with trusted service providers who are essential to operating Catchon TV:

• Stripe & PayPal: Payment processors certified to PCI-DSS Level 1. They handle all card data securely on our behalf.
• Email Service Provider: Used to send receipts, service notices, and support replies. All providers are GDPR compliant and located in the UK or EU.
• Hosting Provider: Secure UK and EU data centres with 24/7 monitoring, encryption, and access controls.

7. How Long We Keep Your Data

• Account Data: Retained while your subscription is active, plus 12 months after cancellation for reactivation and record-keeping.
• Payment Records: Kept for 6 years to comply with UK tax and accounting rules under HMRC.
• Usage Logs: Anonymised and retained for up to 30 days for troubleshooting and performance analysis.
• Communication Records: Kept for 12 months to ensure continuity in customer support and dispute resolution.

8. Your Rights Under UK GDPR

You have the following rights over your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data where there is no ongoing legal or contractual reason to keep it.
• Right to Object: Object to processing based on legitimate interest.
• Right to Portability: Receive your data in a structured, machine-readable format.
• Right to Restriction: Ask us to temporarily limit how we process your data.
• Right to Withdraw Consent: Withdraw marketing consent at any time.

To exercise any right, email contact@catchontvs.store with your request. We will respond within 30 days as required by UK GDPR. Exercising your rights is free of charge.

9. How We Protect Your Data

Security is built into every layer of Catchon TV. All data transmitted between your device and our servers is encrypted with SSL/TLS using 256-bit encryption. Our servers reside in secure UK and EU data centres protected by 24/7 monitoring, firewalls, and intrusion detection systems. Access to personal data is restricted to authorised personnel who receive regular data protection training.

10. Children's Privacy

Catchon TV is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently received information from a child, please contact us immediately and we will delete it promptly.

11. International Transfers

Your data is stored on servers located in the United Kingdom and the European Union. We do not transfer personal data outside the UK or EU. All processing partners are GDPR compliant and operate within these regions.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version is always available at catchontvs.store/privacy-policy/. Please check the "Last Updated" date at the top of this page for the latest revision. Significant changes will be communicated by email or WhatsApp.

13. Contact Us